When expertise becomes
operational infrastructure.|
Five operational platforms, with more in development.
What your markets demand. What our platforms deliver.
Media monitoring, ad tracking, customer feedback, network quality, mystery shopping — 5 proprietary Market Intelligence platforms built for African and Mediterranean markets.
Osentia
The pan-African and Mediterranean media intelligence platform that turns millions of mentions into decision-grade intelligence. Real-time multi-channel monitoring, AI-powered sentiment analysis, custom deliverables.
- ✓Real-time monitoring — press, TV, radio, digital, social media, all languages
- ✓Embedded AI — sentiment analysis, brand-level tone detection, multilingual translation
- ✓Analytics & custom deliverables — dashboards, alerts, configurable reports
Adtrics
The multi-media ad tracking and advertising investment monitoring solution for agencies, advertisers and media sales houses. Take control of campaign delivery, anticipate competitive pressure, and read the advertising market in real time.
- ✓Multi-media ad monitoring — TV, radio, press · digital & outdoor coming soon
- ✓Competitive intelligence — competitor creative detection, activity spike alerts
- ✓Market analytics — share of voice, sector spend, trends and summaries
FANS!
FANS! captures, structures and transforms customer feedback into operational decisions. From omnichannel collection to issue resolution — in real time, while feedback is fresh, across all your touchpoints.
- ✓Omnichannel collection — Web, SMS, QR code, WhatsApp, email, tablet
- ✓Intelligent alerts — critical pain point detection, integrated resolution loop
- ✓NPS, CSAT, CES in real time — verbatims, trends, dashboards
MYCS
MYCS digitalises your quality frameworks and gives you a real-time view of compliance across your entire network. From head office to the field — manage deviations, trigger action plans, deploy your standards.
- ✓Digital frameworks — customisable audit grids, standardised protocols
- ✓Non-compliance tracking — alerts, action plans, full traceability
- ✓Consolidated multi-site view — reporting, comparisons, network dashboards
iMetrics
iMetrics gives you access to the reality of your service — as your customers experience it. Field, telephone or digital missions, actionable deliverables: measure, understand, improve.
- ✓Mystery shopping missions — field, telephone, digital
- ✓DOPA deliverables — structured diagnostics, improvement areas, integrated action plans
- ✓ROI management — customer experience / commercial performance correlation
Have a specific requirement?
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